Refund & Returns Policy

There are a few important things to keep in mind when returning products purchased online from GUAN :

Standard Return Police

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.


Only products purchased online directly from GUAN can be returned to GUAN. GUAN products purchased through other retailers must be returned in accordance with their respective return and refund policies

Please make sure that the item you are returning has been repackaged with all the accessories you received

How to return an item

To return an item to GUAN, sign in to your Order Listing page with your GUAN account and password.

After you sign in, you will see the items from” orders”. Select an item to go to the order details page. From there, click the Start a Return button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button. 

  • Returned packages include original order number , a registrant name and reason for return ,to ensure prompt processing of your apply 


Standard Refund Police
  • Please make sure your return includes all of the items you received
  • Partial returns on multiple product orders will be refunded for the amount of the returned merchandise only, not the total value of the order.
  • Product refunds will be given for packages returned to the GUAN warehouse due to incorrect shipping information.
  • For returns not related to quality, shipping costs are the responsibility of the buyer.
  • Refunds may be denied if the merchandise does not meet the above requirements.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {}.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.