Refund policy

There are a few important things to keep in mind when returning products purchased online from GUAN :

Standard Return Police

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Only products purchased online directly from GUAN can be returned to GUAN. GUAN products purchased through other retailers must be returned in accordance with their respective return and refund policies

Please make sure that the item you are returning has been repackaged with all the accessories you received

How to return an item

To return an item to GUAN, sign in to your Order Listing page with your GUAN account and password.

After you sign in, you will see the items from” orders”. Select an item to go to the order details page. From there, click the Start a Return button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.

Returned packages include original order number , a registrant name and reason for return, to ensure prompt processing of your apply.

Refunds

Standard Refund Police

Please make sure your return includes all of the items you received
Partial returns on multiple product orders will be refunded for the amount of the returned merchandise only, not the total value of the order.
Product refunds will be given for packages returned to the GUAN warehouse due to incorrect shipping information.
For returns not related to quality, shipping costs are the responsibility of the buyer.
Refunds may be denied if the merchandise does not meet the above requirements.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@guanproduct.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@guanproduct.com

Shipping returns

To return your product, you should mail your product to:
200 Spectrum Center Drive,Suite 1470,Irvine, CA 92618.

You will be responsible for paying for your own shipping costs for r

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@guanproduct.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing@guanproduct.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@guanproduct.com.

eturning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.